Aubrey's Ark Pet Sitting Polices

Policies

The client is REQUIRED to provide Aubrey’s Ark with 2 spare keys. 

It is the clients’ responsibility to get these keys to Aubrey before the job starts.  Aubrey’s Ark policies are subject

to change and will be reflection of this website. 

Payment Policies

Any service performed shall be paid for at the agreed rate. Fees are subject to change; AubreysArk.com will reflect current rates.

For visits (regularly scheduled)

    •  100% of the total balance is due at the end of the week or the last day of the scheduled visits that week.

    • Any remaining balance is the responsibility of the client to get the payment promptly to Aubrey.

 

  • For overnight service (or vacation visits lasting more than 1 day)

    • 50% of the total balance due is expected on the day of the pet sitter’s first visit (It’s the client’s discretion if he/she pays the total balance due upfront). 

    • The remaining balance due is to be paid within 1 week of the client’s return home.

    • This payment is the responsibility of the client to get the payment promptly to Aubrey.

 

  •  For overnight service (lasting 8 days or more)

    • 10% deposit [of the total balance] is to be paid within 1 week of the requested start date. This deposit is the responsibility of the client to get the payment promptly to Aubrey.

Cancellation Policies

  • Visits:

    •  If the client and/or pet(s) are sick, or if inclement weather prohibits you from going away – this policy is void. 

    • Cancellations must be received by end of office hours (6pm) the night before the scheduled start date, otherwise, the client will be charged $5; due by the end of the week. 

    • Once the pet sitter is en-route to job all fees apply. There is NO refund once the service has begun all fees apply. To avoid last minute cancellation fees, the job must be cancelled with in one hour of scheduled service time. ​

  • Overnight Care: If the client and/or pet(s) are sick, or if inclement weather prohibits you from going away – this policy is void. Cancelations must be received at least 7 days in advance, otherwise, 50% of the total balance due will be charged to the client; due within 1 week of their return home. Also, there is NO refund once the service has begun.

 

  • Overnight Care (lasting minimum of 8 days): A 10% non-refundable deposit of the total balance due, is to be paid within 1 week of booking this request. If the request continues as scheduled, this fee will be subtracted from the total balance due.