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Aubrey's Ark Pet Sitting Polices

Policies

The client is REQUIRED to provide Aubrey’s Ark with 2 spare keys unless client has a standby automatic generator. It is the clients’ responsibility to get these keys to Aubrey before the start date.  Aubrey’s Ark policies are subject to change.

Payment Policies

Any service performed shall be paid for at the agreed rate. Fees are subject to change; AubreysArk.com will reflect current rates.

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Any services performed shall be paid for at the agreed rate. Client understands this agreement and takes full responsibility for prompt payment. Rates are subject to change; AubreysArk.com will always reflect our current rates. 

 

  • For regularly scheduled daily/weekly visits  

    • 100% of the total is due at the end of each week OR the last day of the week’s scheduled visit. 

  • For any vacation care, including overnight care  

  • A 25% non-refundable deposit, of the total care cost, will be charged once the total care cost has been calculated. This will ensure the dates are reserved, and will be put towards the total care cost payment.

    • On the pet sitter’s start date, the remaining care cost is to be paid.

Cancellation, Credit & Refund Policies 

  •   Cancellations for drop-in or regularly schedule       visits made the same-day of booked visits a           $15 late cancel fee will be added to the            
      week’s care balance. This fee is void if someone is sick at home, or inclement weather.

  • Cancellations made within one-hour or upon the pet sitter’s arrival; the full payment is due and added onto that week’s care balance. .

  • Cancellations for Vacation Care made within seven (7) days of the pet sitter’s start date; the client will be charged 25% of the total care cost. This fee is in addition to the prepaid 25% non-refundable deposit. (This fee is void, only if, the client or pets are too sick to travel, or if hazardous weather in New Jersey prohibits travel). 

  • Vacation Care ending earlier than the booked end date; the total care cost is still due and expected to be paid promptly if it wasn’t paid at the start date.. 

  • There are no refunds, however, depending on the situation, a credit may be an option.

  • No change is given, if paying cash. The client, will instead, receive a credit towards future care for that amount. In the event the client will not be using our service any longer, an electronic payment will be paid to the client for the full amount immediately. 

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