Aubrey's Ark Pet Sitting Polices

Policies

The client is REQUIRED to provide Aubrey’s Ark with 2 spare keys. 

It is the clients’ responsibility to get these keys to Aubrey before the job starts.  

Aubrey’s Ark policies are subject to change.

Payment Policies

Any service performed shall be paid for at the agreed rate. Fees are subject to change; AubreysArk.com will reflect current rates.

For visits (regularly scheduled)

    •  100% of the total balance is due at the end of the week or the last day of the scheduled visits that week.

    • Any remaining balance is the responsibility of the client to get the payment promptly to Aubrey.

 

  • For overnight service (or vacation visits lasting more than 1 day)

    • 50% of the total balance due is expected on the day of the pet sitter’s first visit (It’s the client’s discretion if he/she pays the total balance due upfront). 

    • The remaining balance due is to be paid within 1 week of the client’s return home.

    • This payment is the responsibility of the client to get the payment promptly to Aubrey.

 

  •  For overnight service (lasting 8 days or more)

    • 10% deposit [of the total balance] is to be paid within 1 week of the requested start date. This deposit is the responsibility of the client to get the payment promptly to Aubrey.

Cancellation Policies

- A $5 cancelation fee will be charged when a visit request is canceled within 1-hour of our arrival.
- 50% of the total bill will be charged when cancelling booked vacation care within 24-hrs. of our arrival.
- 100% of the total bill will be charged when canceling any booked service upon our arrival.
- No cancellation fee will be charged on any service if: you or the pet are sick or inclement weather.